Shipping Policy
At Hypex Direct, we ship worldwide and aim to get your order to you quickly and safely. Below you will find all the details about our shipping process, delivery times, costs, and what to expect after placing your order. If you have a question that is not answered on this page, please feel free to contact us at sales@hypexdirect.com.
Where we ship
We ship to customers across the globe. Whether you live in the Netherlands, elsewhere in Europe, the United States, Asia, or Oceania, you can place an order at Hypex Direct. All shipments are sent from our warehouse in Groningen, the Netherlands.
Our shipping partners
We have chosen UPS as our primary shipping partner. UPS has proven to be the most reliable and secure option for delivering audio components and sensitive electronics around the world. In a small number of regions where UPS does not offer adequate service, we use PostNL instead.
If you would prefer a different carrier and hold an account with another forwarder, we can arrange shipping through that company at your own account and responsibility, or ship ex-works. Please contact sales@hypexdirect.com if you would like to make use of this option.
Processing time
When all items in your order are in stock, your package will leave our warehouse within 1 to 2 working days. If a product is out of stock, the expected shipping date is shown on the relevant product page directly beneath the price. You can still place the order, and we will ship as soon as new stock is received.
Delivery time
Once your parcel has been handed over to UPS, delivery time depends on the destination and the service you have selected at checkout. The estimated delivery time for your chosen service is shown during the checkout process, so you can choose the option that best fits your needs.
Shipping costs
Shipping costs are calculated based on a daily rate and depend on three factors:
- The destination of the shipment
- The weight and dimensions of the package
- The shipping service you select at checkout
To view the exact shipping cost for your order, simply log in, add your products to the cart, and proceed to checkout. The costs will be shown clearly before you confirm the order, with no further obligation.
Tracking your order
After your order has been shipped, you will receive a confirmation email from UPS containing your tracking number. With this tracking number you can follow your parcel from our warehouse all the way to your doorstep.
If you have not received a tracking email, please first check your spam folder. If the email is still missing, contact us at sales@hypexdirect.com with your order number, and we will resend the tracking details.
Invoices
You will receive a PDF invoice by email once your order has been shipped. The invoice also serves as your proof of warranty, so please keep it in a safe place. You can download a copy at any time from the "Orders" section of your account, or request one at sales@hypexdirect.com.
Combining multiple orders
If you have placed more than one order in a short period of time and would like to receive everything in a single shipment, please contact sales@hypexdirect.com as soon as possible. As long as the first order has not yet been packed, we can combine multiple orders into one parcel. Once an order has been processed for shipment, we are no longer able to add new items.
Backorders
If part of your order is on backorder, we will ship the items that are in stock and include a packing slip listing the full order details. Any backordered items will be noted on the packing slip, together with the next expected shipping date when available. You do not need to take any action: the remaining items will be sent automatically as soon as stock arrives.
Customs, import duties, and taxes
European Union
For shipments inside the European Union, all applicable taxes are included in the price you see at checkout.
Outside the European Union
For shipments outside the European Union, import duties, taxes, and customs fees may apply. The exact amount depends on the regulations of your country and is the responsibility of the customer. We recommend contacting your local customs office in advance for the most accurate information.
Important information for customers in the United States
Import duties and tariffs imposed by the United States may fluctuate. These charges are not covered by Hypex Direct and are the responsibility of the customer. If a shipment is not accepted because of these tariffs and is therefore held by customs or returned, Hypex Direct cannot be held responsible for returns, delays, or any additional costs. In such cases, these responsibilities remain with the customer.
Delayed, lost, or damaged shipments
We take great care in packaging our products, but on rare occasions a shipment can be delayed, lost, or damaged in transit. If you have selected our standard shipping option, Hypex Direct will take responsibility and work with the carrier to resolve the issue.
Please contact us at sales@hypexdirect.com as soon as possible with your order number and a short description of what happened. The sooner we know, the faster we can help.
Received the wrong item?
If you receive a product that does not match your order, please contact sales@hypexdirect.com as soon as possible. We understand how frustrating it can be to wait for the right item, so we will arrange an exchange and ship the correct product to you with priority. For more information, please see our Return Policy.
Contact
For questions about shipping, delivery, or your order status, you can reach us at:
hypexdirect.com/company/contact-us/.
Email: sales@hypexdirect.com
Phone: +31 (0)50 526 4993
Opening hours: Monday to Friday, 08:00 to 12:30 and 13:00 to 17:00 (CET)
Hypex Direct
Kattegat 8
9723 JP Groningen
The Netherlands