Return Policy

At Hypex Direct, we want you to be fully satisfied with your purchase. If a product is not what you expected, or if something is not working as it should, we are here to help. This page explains your return and refund options, the warranty we offer on our products, and how to start a return or repair request.

If you cannot find the answer you need below, please contact us at sales@hypexdirect.com.

Cancelling your order before it ships

If you change your mind before your order leaves our warehouse, you can cancel it free of charge. Send an email to sales@hypexdirect.com with your order number, and we will confirm the cancellation in writing. Please note that a cancellation is only valid once you receive our written confirmation.

Once an order has been packed and handed over to the carrier, it can no longer be cancelled. In that case, you can still return the product after delivery under our 14-day right of withdrawal, as described below.

14-day right of withdrawal

As a private (B2C) customer, you have 14 days to view and try your product after you receive it. If you change your mind during this period, you can return the product for a refund.

For a return to be accepted, please make sure that:

• The product is undamaged and unused
• All original accessories are included
• The original packaging is included where possible
• A copy of the invoice and an approved RMA form are added to the return shipment

We do not accept returns without an official return label. Please contact sales@hypexdirect.com within the 14-day period to request a return or exchange. You will receive a return label and the next steps by email.

After the 14-day trial period has ended, the sale is final and returns based on the right of withdrawal are no longer accepted.

How to start a return

Returning a product takes three simple steps:

1. Send an email to sales@hypexdirect.com within 14 days of receiving your order. Please include your order number and a short reason for the return.
2. We will reply with an approved RMA form and an official return label.
3. Pack the product carefully in its original packaging, add a copy of the invoice and the RMA form, and ship the parcel to our address in Groningen using the return label provided.

Refunds

Once we receive your return and confirm that the product meets the conditions above, we will refund the purchase price within 30 days. Refunds are processed to the original payment method.

Please note that shipping costs and transaction fees are not included in the refund.

Wrong or incomplete order

If you have received the wrong item, or if items are missing from your delivery, please contact sales@hypexdirect.com as soon as possible. We will work with you to arrange an exchange or to ship the missing items as quickly as we can.

If your parcel arrives with backordered items missing, this is expected. A packing slip in the box will list any items that are still to come, together with the next expected shipping date when available. For more information, please see our Shipping Policy.

Warranty

Hypex Electronics B.V. offers the following warranty periods on products sold through Hypex Direct:

The warranty covers functional defects in workmanship or materials under normal use. It does not cover:

• Cosmetic wear and tear
• Damage caused by accidents, misuse, or neglect
• Damage caused by unauthorized modification or repair
• Damage caused by using the product outside its intended audio application

Any attempt to disassemble, modify, or mishandle the product or its accessories will void the warranty. Your invoice serves as proof of warranty, so please keep it in a safe place. You can also download a copy at any time from the "Orders" section of your account.

Returning a defective product within the warranty period

If your Hypex Direct product is defective within the warranty period, please fill out the Return Material Authorization (RMA) request form on our support page:

Submit an RMA request

Repairs outside the warranty period

We are happy to support our customers beyond the warranty period whenever we reasonably can. We offer repair services for products that are no older than 5 years and are still part of our current product range.

To request an out-of-warranty repair, please contact support@hypex.nl. Repair costs need to be agreed upon and paid before the repaired product is shipped back to you.

Return address

All returns should be sent to:

Hypex Direct
Kattegat 8
9723 JP Groningen
The Netherlands